• Do you find yourself avoiding conflicts (knowingly or unknowingly) because you’re unsure how to handle them constructively?
• Are conflicts within your team or organization impacting productivity, morale and relationships?
• Would you like to transform conflicts into opportunities for positive change and stronger relationships?

If you answered yes to any of these questions, this program is designed just for you.

Program Overview

• Conflict is an inevitable part of any dynamic environment, whether in personal relationships, teams, or organizations. How we navigate and resolve these conflicts can significantly impact our relationships and overall success. In this workshop, we will dive into the art and science of conflict resolution, equipping you with essential skills to handle conflicts effectively and transform challenges into opportunities for growth.
• Throughout the 2-days, you’ll explore the nature of conflicts, gain insights into their different types and stages, and understand the roles you play in conflict situations. You’ll engage in practical exercises and discussions designed to enhance your ability to navigate conflicts with confidence and professionalism.
• By the end of this session, you will have a deeper understanding of conflict dynamics and gain insights into practical strategies and principles to foster constructive resolutions.
• Join us as we embark on a journey to empower you with the tools to transform conflicts into positive outcomes and strengthen relationships in your personal and professional life.

What You Will Learn

• Gain clarity on what defines a conflict and its different forms.
• Gain awareness of ‘conflicts within’.
• Understand how to distinguish between genuine conflict and misunderstandings.
• Identify the stage of conflict you’re currently experiencing.
• Learn about the three types of conflicts and their characteristics.
• Define the roles you typically play in conflicts and strategies to handle them.
• Assess your preferred conflict resolution methods through an orange activity.
• Apply six guiding principles for effective conflict resolution.
• Recognize and overcome barriers related to conflict incompetence.

Training Pedagogy

• Self-assessment (gaining insight on your approach towards resolving conflicts)
• Pair exercises
• Group work
• Role Plays
• “An Orange” Activity
• Insights and action plan

Who All Can Attend

• Managers and team leaders seeking to enhance team dynamics and productivity.
• HR professionals focused on fostering a positive work environment.
• Executives and supervisors aiming to improve communication and conflict management skills.
• Anyone interested in personal growth and developing effective interpersonal skills.

Certificate of Participation

• Yes, participants will receive a Certificate of Participation upon completing the program.

Can This Program Be Customized?

• Yes, the program can be tailored to fit your organization’s specific business needs and the unique requirements of your people.