Context

Frontline salespeople are the face of the company, interacting directly with customers. This program aims to enhance their selling skills, improve customer interactions, and increase sales performance.

Program Overview

This program focuses on building essential selling skills, including prospecting, understanding customer needs, presenting solutions, handling objections, and closing sales. It also covers customer service and relationship-building techniques.

By the end of this program, you will

• Understand the sales process and key selling skills
• Develop effective communication and active listening skills
• Learn techniques for prospecting and qualifying leads
• Master the art of presenting products and services
• Handle objections and close sales effectively
• Build and maintain strong customer relationships
• Improve time management and organizational skills

Training pedagogy

• Interactive sessions
• Role-playing exercises
• Group discussions
• Case studies
• Hands-on activities
• Quizzes and assessments
• Feedback and coaching sessions

Who all can attend

• New hires in sales roles
• Existing frontline salespeople looking to enhance their skills
• Retail sales associates
• Customer service representatives with sales responsibilities
• Sales representatives in various industries (e.g., retail, telecommunications, finance)